MINVOLT / FAQ
Questions? Start here.
Clear answers about joining, payments, battery swapping and the Courier App.
Joining MinVolt
Who can register?
Current eligibility and required documents are confirmed by the MinVolt team during registration.
When can I start riding?
After your account is activated, the terms are accepted and a bike is issued.
Rental and payments
What is the current tariff?
The current source lists daily rental at 12 AZN and a 70 AZN deposit. The full agreement remains authoritative.
What happens when a payment fails?
The app shows debt and warning status. Outstanding debt may lead to service restrictions.
Battery swapping
How do I find a ready station?
Open the Dolu map in the Courier App and select a station showing a charged battery.
What if a swap gets stuck?
Do not force the battery or compartment. Create a support request in the app.
Bike and safety
Can I repair the bike myself?
No. Report the issue to MinVolt and use only the approved service process.
What should I do after a breakdown or accident?
Stop somewhere safe, contact local emergency services when necessary, then notify MinVolt through the app.